Contact
A real person reads every message.
There is no ticket queue and no chatbot standing between you and an answer. If we do not know something, we will tell you we do not know rather than guess at it.
Write to us
The fastest route, and the one we watch. Anything about the product, the waitlist, the formulation or something we have written.
hello@brim.exampleWhen you will hear back
We aim to reply within one working day. If a question needs us to go back to the manufacturer or the laboratory, we will say so and tell you when to expect the real answer.
Within one working dayPharmacies, clinics and media
If you work with people whose appetite has changed and you want to know what we are building, we would rather talk properly than send a deck.
Same address, mark it PARTNERSHIPSIf your message mentions a medicine, a side effect, nausea, a doctor, pregnancy, a medical condition or anything to do with safety, it is answered by a person and never by an automated reply. That is a rule written into how this business runs, not a courtesy. We will also say plainly when the honest answer is that you should ask a pharmacist, a GP or a registered dietitian instead of us.
- What is in the product, at what dose, and where it is made
- Where a batch was tested, by whom, and what the certificate actually says
- Allergens, sweeteners, and anything else that appears on the label
- Waitlist, pricing, delivery and refunds once we are trading
- Anything you think we have got wrong on this site
- Whether this product is right for you personally
- Whether it interacts with a medicine you are taking
- How much protein you specifically should be eating
- Anything that amounts to medical, dietary or clinical advice
- Questions about a prescription, a dose or a treatment plan
brim is a trading name of a company in formation. Company number, registered address and food business operator details will be published here on incorporation, and will appear on the pack before anything is sold.
